DELIVERY SERVICES
Delivering More Than Just Packages
In an era of rapid e-commerce, delivery services face intense competition and rising customer expectations. Many grapple with communication challenges, including unreliable notifications, lack of real-time updates, and inconsistent and limited two-way communications.
Stand out by ensuring your communications are as precise and punctual as your deliveries. Make certain that every dispatch, status update, or delay notification reaches the customer promptly and accurately. Tailor messages based on customer preferences, past interactions, and seamless two-way communications.
average open rate for SMS campaigns, making it highly effective for delivery notifications*
of customers will buy from a retailer again if they are able to track their orders**
Excellence
in Every Message
Keep your customers engaged, informed, and delighted with a singular platform seamlessly integrating with logistics systems, strengthening your brand’s efficiency, reliability, and reputation.
Solution Applications
Instant Dispatch Notifications
Inform customers the moment their package is on the move, setting clear expectations right from the start.
Real-time Tracking Updates
Provide live location updates, ensuring customers are always in the know about their package’s journey.
Estimated Delivery Alerts
Offer accurate delivery timeframes, allowing customers to plan their day accordingly.
Promotional Campaigns
Introduce new service offerings, deals, or loyalty rewards through targeted messages.
Feedback Requests
Seek valuable feedback post-delivery, fostering trust and continuous improvement.
Issue Resolution
Rapidly address delivery hitches or delays, upholding your commitment to transparency and customer satisfaction.
*Source: Gartner | **Source: RetailWire